1. Introduction
Elite Software Labs ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our software engineering consultancy services.
We are based in Nairobi, Kenya and comply with the Kenya Data Protection Act, 2019 and the regulations set forth by the Office of the Data Protection Commissioner (ODPC).
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and company name when you submit our contact form or request a consultation.
- Newsletter Subscription: Email address when you subscribe to our newsletter.
- Client Engagement: Business details, project requirements, and communication records when you engage our services.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device type and operating system
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To send you project updates and relevant communications
- To send our newsletter (only with your consent)
- To improve our website and services
- To comply with legal obligations under Kenyan law
- To protect our legitimate business interests
4. Legal Basis for Processing
Under the Kenya Data Protection Act, 2019, we process your personal data based on:
- Consent: When you submit a contact form or subscribe to our newsletter.
- Contractual Necessity: When processing is necessary for the performance of a contract with you.
- Legitimate Interest: For improving our services and website functionality.
- Legal Obligation: When required by Kenyan law or regulation.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service Providers: Trusted third-party providers who assist in our operations (e.g., hosting, email services), bound by confidentiality agreements.
- Legal Requirements: When required by Kenyan law, court order, or government regulation.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets.
6. Data Storage and Security
Your personal data is stored on secure servers. We implement appropriate technical and organisational measures to protect your information, including:
- Encryption of data in transit (SSL/TLS)
- Secure database access with prepared statements
- Regular security assessments and updates
- Access controls limiting data access to authorised personnel
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Kenyan law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data where there is no compelling reason for continued processing.
- Object: Object to processing of your personal data for direct marketing purposes.
- Data Portability: Request transfer of your data in a structured, commonly used format.
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@elitesoftwarelabs.com.
9. Cookies
Our website uses essential session cookies to ensure proper functionality. We do not use tracking or advertising cookies. Session cookies are automatically deleted when you close your browser.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.